The seller says the item has already been sold, what now?
Frequently asked questions about buying on WhoppahUpdated Sep 2, 20261 min read
Item is no longer available It may happen that a seller indicates via the chat, after a purchase made by you, that the item has already been sold or is no
Item is no longer available
It may happen that a seller indicates via the chat, after a purchase made by you, that the item has already been sold or is no longer available (e.g. that the item was sold via another platform). This is of course very annoying and of course also undesirable. We try, partly thanks to steering on behavior, to prevent this as much as possible.
Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.
Cancel the purchase
Because the item is no longer available for sale, the purchase is completely cancelled and that means that you will immediately get your money back and the purchase is revoked. You can send an email to Whoppah for this.
Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.
Send an email
Related questions
Can I see the item in real life before I buy it?
You can coordinate with the seller to view the item before finalizing the purchase.
What do the different conditions mean?
Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable.
How do I know what I buy is as stated?
When you purchase an item through our "Designer" section, it has been carefully curated by our team.
How do I see which country or city the item is located in?
When you click on an item, you'll see the "Delivery Methods" heading to the right of the item. This indicates where the item is located.
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