You can find all sales in your account under " Sales ." The payout status is also displayed there. Click "Show more" for more information about a specific sale. You can also download the sales invoice from this page. Below is an overview of the payout definitions:
Status | Definition |
Pending | The payment is still safely held in our escrow account |
In transit | We have released the money from the escrow account the payout is in transit |
Paid | The payment is now visible on the bank account* |
Failed | The payout was not successful, please check your payment details. |
Cancelled | The order and therefore the payment has been cancelled |
*Did you sell multiple items during the same period? Stripe will consolidate the payouts into a single transfer.
What is Stripe?
At Whoppah, we use the reliable payment service Stripe. Stripe has a standard processing time of four business days for payouts. This period begins once the buyer confirms receipt of the product. In other words, the payout is released after the buyer receives the item and completes the order in the Whoppah Chat.
If the buyer does not report, the amount will be released automatically, the duration varies depending on the situation:
Payment when using parcel post
Payment begins once the buyer has received the item in good condition. We automatically request this via WhatsApp, email, and chat when the package is delivered. If the buyer doesn't respond, we automatically pay out after three days.
You will then receive the amount in your account within 4 working days.
Payout when using the experienced courier partner
The Whoppah payout process begins once the courier has delivered the item to the buyer. This may differ from the seller's pickup date. After receipt, the buyer has two business days to confirm that the item has arrived in good condition. If the buyer does not respond within this period, the receipt is automatically considered approved. After explicit or automatic approval, the payout process begins. Within four business days of the start of this process, the amount will appear in the seller's account, recognizable under the name "Stripe." It's important to note that the total processing time may vary depending on the delivery date and the buyer's response.
Payout with offering custom delivery
Did you ship the item using your own transport solution? In this case the order will not automatically update when the item has been delivered. Please reach out customer support to change the order status to delivered. The buyer will then receive a notification to confirm receiving the item in good condition. The payout will be transferred after confirmation from the buyer.
What happens if the buyer picks up the item themselves?
The buyer should confirm receipt of the item during the pick up to release the payout. Try to arrange the pick up within 10 days after the purchase.
If you see that the item has been delivered and the buyer hasn't confirmed the delivery yet, feel free to ask the buyer to confirm the delivery via the Whoppah Chat.
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What should I do if the buyer has not received the payment after 4 business days?
To check and resolve the issue, follow these steps: Check your details: Go to 'My Account' > 'Payment Settings' and check that your first name, last name, date of birth and account number are entered correctly.
- Check for additional requests: Under 'My Account' > 'Payment Settings', check if Stripe has requested any additional information.
- Waiting for processing: If all information is correct and there are no further requests, the payment will normally be processed.
Please note: If the buyer indicates that the item was not received in good condition, the payment will be paused. Contact the buyer via Whoppah Chat to resolve the issue amicably. Contact our customer service once a mutually acceptable solution has been reached.