Shop on Whoppah for the best quality design items

You can coordinate with the seller to view the item before finalizing the purchase. However, please note that you must first secure the item through Whoppah's platform to ensure safety and prevent double sales. Once you have seen the item and wish to proceed, complete your purchase securely through Whoppah and consider adding optional buyer protection for added security. If you decide not to take the item after viewing it, we can initiate a refund process. 

Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable. 'Excellent' means that you can hardly find any traces of use. Always take a close look at the photos and chat with the seller about the condition if you are unsure about anything.

When you purchase an item through our "Designer" section, it has been carefully curated by our team. Our curators ensure that each item meets our quality and authenticity standards. However, we advise you to interact with the seller for more information, such as additional photos or measurements, through the Whoppah Chat.

 Although we strive for accuracy, we cannot guarantee that the item will always be exactly as advertised. If the item you purchased through our "Designer" section is not authentic or significantly different from its description upon delivery or collection, we promise to refund your money. 

Opt for WhoppahBuyer Protection for full insurance on your purchase. If the item does not match the photos in the advertisement, you can return it to the seller at no cost. The seller will cover the shipping costs, and you will receive a full refund.

When you click on an item, you'll see the "Delivery Methods" heading to the right of the item. This indicates where the item is located.

No, the items on Whoppah are offered by private individuals or professionals.

As a seller, you determine the minimum amount you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark. If you want to reject a bid, click on the red cross. You make a counter-offer by stating an amount in the 'Counter-bid' window. As soon as you accept an offer as a seller, there is a deal. You just sold your item!

Creating an account is free. When you purchase an item, you pay a €1.99 service fee. Depending on the payment method you choose (Visa and Mastercard), you may be charged an additional fee for using this payment method. Payments via iDeal, Bancontact, and Giropay are free. This is clearly stated at the checkout.

We understand how frustrating it can be when you reach out to a seller and don’t get a response. Whether you’ve sent a chat message or placed a bid, waiting for a response can feel like an eternity, especially when you’re eager to move on.

At Whoppah we strive to facilitate smooth interactions between buyers and sellers. When you send a chat or make an offer, we immediately inform the seller about your communication. This ensures that they are aware of your interest and gives them the opportunity to respond.

Despite our best efforts, there may still be times when a seller does not respond. While we want every interaction to be seamless, it is important to recognize that we cannot force sellers to respond. It is certainly disappointing, but sometimes external factors can prevent them from responding quickly.

1. Send another message via the Whoppah chat
   By sending another friendly message, the seller gets an extra reminder and we increase the chance of a response.
   
   2. How we reach the seller
   When you place a bid or send an inquiry, we will notify the seller via:
   
   - Email notification
   - In-app notification (in the Whoppah app or website)
   - WhatsApp message (if the phone number is linked)

We hope the seller will get back to you as soon as possible.

3. What happens if there is still no response

4. What else can we do?

To download your purchase invoice, please log in to your account on the Whoppah website (this feature is not available on the app) and navigate to 'Account' - 'Account Settings' - 'My Purchases and Sales'. Here, you'll find an overview of all your purchases and the associated invoices. 

Please note that the Whoppah Support Team cannot send invoices on your behalf or make retroactive changes to your invoice. If you need your invoice to be issued in a company name, your account must be set to 'Business'. You can contact us directly to make this change. This ensures you can always download the correct invoices.

When ordering multiple products, there are a few things to keep in mind. Below we explain how it works.

If you want to order multiple products, you can indicate which courier you want to use per product. You can do this by adding the desired product to your shopping cart and then selecting the desired courier. This way you can be sure that all products are delivered correctly.

In addition to choosing the right courier, you can also choose buyer protection per product. This is an extra service that ensures that you as a buyer are protected against any problems with the product or seller. If you order multiple products, you can decide per product whether or not you want buyer protection.

If you have a discount code, you can use it when checking out all your products. The discount code is valid for the entire shopping cart, not per product. This way you get a little discount on all the products you have selected.

What is Buyer Protection?

Buyer Protection is a service that enables safe trading between buyers and sellers on online trading platforms. For a small fee (5.5% of the purchase amount), it offers protection against various risks in online purchases.

When does Buyer Protection apply?

Buyer Protection applies in the following situations:

• The seller does not ship the goods
  - The product is damaged or lost during shipment
  - The received product differs significantly from the advertisement description and/or photos (evidently different colour, missing parts, damage or traces of use that were not indicated in the advertisement)
  - In case of cancellation between buyer and seller

When does Buyer Protection not apply?

Buyer Protection does not apply in the following cases:

• The product shows normal signs of use
  - There are minimal deviations from the advertisement (small size deviations, slight colour differences)
  - If the buyer has used, installed or repaired the product
  - If the buyer has confirmed receipt and released payment

Process for invoking Buyer Protection
1. Report the problem within 2 days of receiving the product via Whoppah Chat and contact our customer service team via email at support@whoppah.com.
2. Payment to the seller will be suspended while the problem is investigated.
3. If counterfeiting is suspected, the seller will be given 48 hours to prove authenticity.
4. In case of non-conforming products, the seller will be contacted with options for compensation or return.
5. If return is necessary, the buyer usually bears the cost unless otherwise agreed.
6. An independent party may act as a mediator in disputes.

NB You will not be refunded the cost of the return, delivery and Buyer Protection fee.

Please note: If you have not added Buyer Protection or do not report in time (2 days), the transaction is considered completed and the right to Buyer Protection lapses.

When you view an item, you'll see a "Buy Now" button to the right of the item, along with a price. This is the seller's asking price for which the item is available for immediate sale. Fall in love with an item? Click the "Buy Now" button and complete your payment. The item is instantly yours!

Place a bid
Have you seen something beautiful and is it possible to place a bid? Then place a bid on the item. This proposal remains valid for 48 hours. Please note: if the seller accepts your bid, you have a deal and must pay for the purchase. Is your bid rejected? Then you can place a new bid. In love? Then it is also possible to buy a product directly. To do so, click the 'Buy now' button. You then pay the amount the seller asks for the item.

Cancelling bids
Sometimes you may have made a bid by mistake and want to cancel it. This is possible. Try to avoid this as much as possible. You can then mention the reason in the chat with the seller so that everything is clear to both parties. Do you want to cancel a bid that has already been accepted? This is also possible, but you should then select the reason for cancellation. Whoppah always communicates with the behaviour rule deal = deal, so we would like to learn why you want to cancel a bid if it has also been accepted. Again, you can share the reason with the seller yourself, which is nice.

Item is no longer available
It may happen that a seller indicates via the chat, after a purchase made by you, that the item has already been sold or is no longer available (e.g. that the item was sold via another platform). This is of course very annoying and of course also undesirable. We try, partly thanks to steering on behavior, to prevent this as much as possible.

Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.

Cancel the purchase

Because the item is no longer available for sale, the purchase is completely cancelled and that means that you will immediately get your money back and the purchase is revoked. You can send an email to Whoppah for this.

Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.

Send an email

Have you found a gem and have questions about it? You can directly contact the seller of the item. To do this, click on the button "send the seller a message" :

You can find all your chats with sellers in the "Chats" section of your account, by clicking on this icon:

If you have placed an order, a chat with the seller is automatically created.  You can access this chat via this link: https://www.whoppah.com/en/chat. Please note that a pink dot on the chat icon indicates that you have a new message.

Sometimes, it may happen that you're trying to proceed to checkout with an item in your cart, but you're unable to continue. In this case, a grey bar may appear, preventing you from completing the checkout process.

If this happens, please contact our support team and provide the link to the item We will check if the seller has set up a pickup address for the item, which is required to complete the checkout. 

Yes, you can.
If you want to know what a seller would like for an item, you can contact them directly via the Whoppah Chat. In the chat, clearly mention:

• which item(s) you are interested in;

• whether you would like to receive a price proposal or a quote.

The seller can then inform you of the price or make a counteroffer. Keep in mind that the price shown in the listing is usually the asking price, but there may be room for negotiation.

If you’re interested in multiple products from the same seller, it’s best to discuss everything in one conversation. This way, you can also arrange a total price or combined shipping. Learn more here: How to order multiple products.

Important according to the Whoppah General Terms and Conditions:

• All communication about the product and price agreements must take place via the Whoppah platform, including quote requests.

• Payments must always be made via Whoppah. Direct payments outside the platform are not allowed.

• A valid transaction is only established once the seller accepts your offer or quote request and you complete the payment through the platform.

By using Whoppah Chat and the official payment method, you are protected by Buyer Protection and assured of a secure process in line with the Whoppah General Terms and Conditions.

Whoppah currently supports standard delivery to and from these countries:

• The Netherlands

• Belgium

• France

• Germany

• Italy

• Poland

• Czech Republic

Coming soon: Denmark, Austria, Spain, Portugal, Switzerland, Hungary, Slovakia.
(If a country isn’t listed, we’re still adding it.)

Learn more here: International shipping via Whoppah – how it works.

You can still buy/sell by arranging private transport with the other party.
We can also check with our logistics partners to see whether they can ship to your location, even if it’s not yet officially supported.

How to proceed:

1. Inform the seller in Whoppah Chat that you’ll either arrange your own delivery or that you’d like Whoppah to check with its partners.

2. Once the seller agrees, pay on Whoppah and select Self-pickup or custom delivery at checkout if transport is handled outside Whoppah.

3. If using your own carrier, book it and provide the pickup details (ask the seller in chat) and your delivery address.

4. If using Whoppah’s partner check, we’ll get back to you with the available options and costs.

When transport is arranged outside Whoppah, booking and payment for shipping happen directly with the carrier. We don’t track pickup or delivery times—please tell us once you receive the item so we can complete the order and release payment to the seller.

• Courier delivery via Whoppah partners for many larger items.

• Integrated parcel labels for eligible small items (using the provided label is required when offered).

• Self-pickup or custom delivery (where the buyer or seller organizes their own shipping) when agreed in chat.

Important reminders from the Whoppah Algemene Gebruikersvoorwaarden:

• Keep all communication and agreements on the platform (Whoppah Chat).

• All item payments must be made via Whoppah; off-platform payments are not allowed.

• Provide accurate addresses and access details; extra costs from incorrect info may be charged.

• Courier ETAs are indicative; delays can occur.

• For loss or transport damage, report it to Whoppah within 2 days of receipt/notification so we can follow the correct procedure.

• When delivery is arranged outside Whoppah, the parties arranging it are responsible for timing, pickup, and transit.

• For transactions with professional sellers, EU consumer rules and the right of withdrawal may apply as set out in our Pro-Sales Terms.

The “Buy Now” button lets you purchase an item immediately, without going through a bidding or negotiation process. Here’s how it works:

1. Click “Buy Now” on the item you want to purchase.

2. You’ll be directed to the checkout page to complete your payment.

3. Once your payment is confirmed, the order is finalized and the seller will prepare your item for shipment.

4. You’ll receive updates about your order status until the item is delivered.

Benefits of “Buy Now”:

• Instant purchase without waiting

• Guaranteed price and no bidding involved

• Quick and easy checkout process

If you have any issues using the “Buy Now” button or need assistance, feel free to contact our support team at support@whoppah.com.