Shop on Whoppah for the best quality design items

When you're viewing an item, you'll notice a 'Buy Now' button accompanied by a price on the right side of the item. This price is set by the seller as the immediate purchase price. If you've fallen for an item and want it right away, simply click on the 'Buy Now' button and proceed with your payment. Once the payment is completed, the item is instantly yours! If you have any issues with the payment process, don't hesitate to contact us.

Creating an account is free. When you purchase an item, you pay € 1.99 service costs for each purchase. Depending on the chosen payment method (Visa and Mastercard), additional costs will be charged to the buyer for paying via this payment method. Payment via iDeal and Bancontact and Giropay is free. This is clearly stated at the checkout.

Good' means the item is in good condition, but shows signs of use. 'Very good' means the item may show signs of use, but these are not noticeable. 'Excellent' means that you can hardly find any traces of use. Always take a close look at the photos and chat with the seller about the condition if you are unsure about anything.

When you purchase an item through our "Designer" section, it has been carefully curated by our team. Our curators ensure that each item meets our quality and authenticity standards. However, we advise you to interact with the seller for more information, such as additional photos or measurements, through the Whoppah Chat.

 Although we strive for accuracy, we cannot guarantee that the item will always be exactly as advertised. If the item you purchased through our "Designer" section is not authentic or significantly different from its description upon delivery or collection, we promise to refund your money. 

Opt for WhoppahBuyer Protection for full insurance on your purchase. If the item does not match the photos in the advertisement, you can return it to the seller at no cost. The seller will cover the shipping costs, and you will receive a full refund.

As a seller, you determine the minimum amount you want for your item. Do you get an offer? Then you can accept it by clicking on the green check mark. If you want to reject a bid, click on the red cross. You make a counter-offer by stating an amount in the 'Counter-bid' window. As soon as you accept an offer as a seller, there is a deal. You just sold your item!

We understand how frustrating it can be when you reach out to a seller and receive no response. Whether you’ve sent a chat message or placed a bid, waiting for a reply can feel like an eternity, especially when you're eager to move forward.

At Whoppah, we strive to facilitate smooth interactions between buyers and sellers. When you send a chat or make a bid, we promptly notify the seller about your communication. This ensures that they are aware of your interest and gives them the opportunity to respond.

Despite our efforts, there may still be instances where a seller does not respond. While we wish every interaction could be seamless, it's important to acknowledge that we cannot enforce a response from sellers. It’s certainly disappointing, but sometimes external factors may prevent them from engaging promptly.

While it's unfortunate when communication falls short, remember that there are always other gems waiting for you on Whoppah!

To download your purchase invoice, please log in to your account on the Whoppah website (this feature is not available on the app) and navigate to 'Account' - 'Account Settings' - 'My Purchases and Sales'. Here, you'll find an overview of all your purchases and the associated invoices. 

Please note that the Whoppah Support Team cannot send invoices on your behalf or make retroactive changes to your invoice. If you need your invoice to be issued in a company name, your account must be set to 'Business'. You can contact us directly to make this change. This ensures you can always download the correct invoices.

Our curators check whether an advertisement meets our standards. We also check for authenticity. Unfortunately, we cannot 100% guarantee that what you buy will always be exactly as advertised. If you use our courier service, the courier will check whether the item corresponds to the advertisement during collection from the buyer. It is always recommended to do your own research into the authenticity of an item. In any case, we promise that you will get your money back if the item is not original or differs substantially from the way it was presented upon collection or delivery.

Choose Whoppah Buyer Protection to be fully insured for your purchase.

When ordering multiple products, there are a few things to keep in mind. Below we explain how it works.

If you want to order multiple products, you can indicate which courier you want to use per product. You can do this by adding the desired product to your shopping cart and then selecting the desired courier. This way you can be sure that all products are delivered correctly.

In addition to choosing the right courier, you can also choose buyer protection per product. This is an extra service that ensures that you as a buyer are protected against any problems with the product or seller. If you order multiple products, you can decide per product whether or not you want buyer protection.

If you have a discount code, you can use it when checking out all your products. The discount code is valid for the entire shopping cart, not per product. This way you get a little discount on all the products you have selected.

What is Buyer Protection?

Buyer Protection is a service that enables safe trading between buyers and sellers on online trading platforms. For a small fee (5.5% of the purchase amount), it offers protection against various risks in online purchases.

When does Buyer Protection apply?

Buyer Protection applies in the following situations:

• The seller does not ship the goods
  - The product is damaged or lost during shipment
  - The received product differs significantly from the advertisement description and/or photos (evidently different colour, missing parts, damage or traces of use that were not indicated in the advertisement)
  - In case of cancellation between buyer and seller

When does Buyer Protection not apply?

Buyer Protection does not apply in the following cases:

• The product shows normal signs of use
  - There are minimal deviations from the advertisement (small size deviations, slight colour differences)
  - If the buyer has used, installed or repaired the product
  - If the buyer has confirmed receipt and released payment

Process for invoking Buyer Protection
1. Report the problem within 2 days of receiving the product via Whoppah Chat and contact our customer service team via email at support@whoppah.com.
2. Payment to the seller will be suspended while the problem is investigated.
3. If counterfeiting is suspected, the seller will be given 48 hours to prove authenticity.
4. In case of non-conforming products, the seller will be contacted with options for compensation or return.
5. If return is necessary, the buyer usually bears the cost unless otherwise agreed.
6. An independent party may act as a mediator in disputes.

NB You will not be refunded the cost of the return, delivery and Buyer Protection fee.

Please note: If you have not added Buyer Protection or do not report in time (2 days), the transaction is considered completed and the right to Buyer Protection lapses.

No, the items on Whoppah are offered by individuals or professionals.

When you click on an item, you will see the heading 'Delivery methods' to the right of the item. This indicates where the item is located.

Place a bid
Have you seen something beautiful and is it possible to place a bid? Then place a bid on the item. This proposal remains valid for 48 hours. Please note: if the seller accepts your bid, you have a deal and must pay for the purchase. Is your bid rejected? Then you can place a new bid. In love? Then it is also possible to buy a product directly. To do so, click the 'Buy now' button. You then pay the amount the seller asks for the item.

Cancelling bids
Sometimes you may have made a bid by mistake and want to cancel it. This is possible. Try to avoid this as much as possible. You can then mention the reason in the chat with the seller so that everything is clear to both parties. Do you want to cancel a bid that has already been accepted? This is also possible, but you should then select the reason for cancellation. Whoppah always communicates with the behaviour rule deal = deal, so we would like to learn why you want to cancel a bid if it has also been accepted. Again, you can share the reason with the seller yourself, which is nice.

Item is no longer available
It may happen that a seller indicates via the chat, after a purchase made by you, that the item has already been sold or is no longer available (e.g. that the item was sold via another platform). This is of course very annoying and of course also undesirable. We try, partly thanks to steering on behavior, to prevent this as much as possible.

Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.

Cancel the purchase

Because the item is no longer available for sale, the purchase is completely cancelled and that means that you will immediately get your money back and the purchase is revoked. You can send an email to Whoppah for this.

Make sure to indicate via the Whoppah Chat that something is wrong so that the payout to the seller is paused.

Send an email

You can coordinate with the seller to view the item before finalizing the purchase. However, please note that you must first secure the item through Whoppah's platform to ensure safety and prevent double sales. Once you have seen the item and wish to proceed, complete your purchase securely through Whoppah and consider adding optional buyer protection for added security. If you decide not to take the item after viewing it, we can initiate a refund process.

Have you found a gem and have questions about it? You can directly contact the seller of the item. To do this, click on the button "send the seller a message" :

You can find all your chats with sellers in the "Chats" section of your account, by clicking on this icon:

If you have placed an order, a chat with the seller is automatically created.  You can access this chat via this link: https://www.whoppah.com/en/chat. Please note that a pink dot on the chat icon indicates that you have a new message.