I received an email about a new chat message, but I can’t find it in the Whoppah chat. What should I do?

There are several reasons why you may have received a notification about a new message but cannot find it in the Whoppah chat:

1. The message was deleted
It’s possible that the message was deleted by the other party before you had a chance to view it.

2. Technical issues
There may be delays in displaying messages. Try refreshing the chat or logging out and logging back in.

3. Incorrect chat history
Make sure you have the correct chat history open. It’s possible that you’re expecting the message in a different chat.

4. The profile was deleted
Sometimes, the other party's profile may have been deleted, and as a result, the message is no longer available.

5. Profile blocked by the system
In some cases, the other party’s profile may have been blocked by our system before you saw the message. If that’s the case, it might have been a spam profile.

If you still cannot find the message, please contact our support team. We’ll help you resolve the issue.