Why is my discount code not working?
Payments and payoutsUpdated Sep 1, 20262 min read
1. The discount code has expiredDiscount codes often have an expiration date. Please check if the code is still valid.
The following reasons may explain why your discount code is not working:
1. The discount code has expired
Discount codes often have an expiration date. Please check if the code is still valid.
2. The minimum order value has not been reached
Sometimes a minimum order value is required to use the discount code. Make sure your cart meets the required amount.
3. The discount code is only valid for certain products
Some discount codes are only valid for specific items. Check if the code can be applied to the products in your cart.
4. The code has already been used
Discount codes can only be used once per customer or order. If the code has already been redeemed, it is no longer valid.
5. Typo or incorrect input
Please check if you have entered the code correctly. Pay attention to uppercase and lowercase letters and make sure there are no extra spaces or characters.
6. The discount code is only for new customers
Some discount codes are only available to new customers. If you already have an account, you might not be able to use the code.
If the code still cannot be redeemed after checking these points, feel free to contact our support via email: support@whoppah.com.
Related questions
I sold an item, when will I get paid?
Once the buyer confirms receipt of the item — or once receipt is automatically approved if they don't respond in time — your payout is initiated.
Stripe: Setting Up Your Seller Profile and Verification
Selling something on Whoppah for the first time? We need a few details from you to set up a Stripe profile on your behalf.
Why does Stripe / Whoppah ask for an ID proof?
Why does Stripe need to collect, verify and retain my identity information?
Why does Whoppah work with Stripe?
Whoppah is a technology company that functions as a marketplace. We are not allowed to channel sales proceeds through our own bank account.
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