What if a damage has occurred during the pick-up of the item?
View and pick upUpdated Sep 1, 20261 min read
If you have chosen to collect the item from the seller, it is essential to inspect the item thoroughly to ensure that it matches the condition stated in the
If you have chosen to collect the item from the seller, it is essential to inspect the item thoroughly to ensure that it matches the condition stated in the advertisement. In case of any damage during the transport that you arranged, you will be responsible for the associated costs. However, if the item is not as described or is faulty due to a misleading advertisement, the seller is usually responsible for the return costs. If the damage has occurred during transport arranged by the seller, a damage claim should be filed promptly. Remember to communicate openly with the seller to address any concerns or expectations.
Related questions
Viewing and Picking Up Items on Whoppah
Reserve the Item: Select pick up as delivery method in the check out. Pay securely via Whoppah to reserve the item you’re interested in.
Can I pick the item up myself from seller?
As a buyer, you can arrange with the seller to pick up the item yourself: go to Chat.
How can I have to pay during pick-up?
When you make a purchase, the payment is held on a separate escrow account until you confirm picking up the item.
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